Continental Airlines just launched Alex, a Virtual Expert. Type a question, she answers and provides the search results. Its really awesome and a glimpse of what's to come in search. A voice-powered version will follow (mobile, IVR). I also like the use of Virtual Expert rather than Virtual Agent.
Check her out on the Continental web site
The technology is powered by Next IT Corporation. Here's their summary:
Next IT’s Human Emulation Software, ActiveAgent, creates Virtual Experts that are redefining the communication between people and technology. ActiveAgent, accurately understands and interprets natural language questions and delivers exact results across multiple service channels such as the Web, contact center, intranet, mobile devices, and more. For more information on Next IT and its customers, please email info@nextit.com or visit www.NextIT.com.
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