Thursday, November 1, 2012

Tip for a Fast and Easy Sales Win --> Answer Inbound Sales Calls and Create More Opportunities!

Every missed sales call is a missed opportunity. Marketing departments work hard to generate leads. FastCall helps marketing extract more value as leads flow through the funnel. More so, demonstrating "rock solid" inbound lead response demonstrates that marketing "gets" lead generation. Responding to inbound leads is the fastest way to lift sales. Its an easy win.

FastCall inbound call routing includes:
  1. Inbound calls “pop” in Salesforce for immediate response 
  2. Sales calls are routed directly to sales, avoiding the "main" IVR 
  3. Routing to lead owner or round robin to next available user 
  4. Routing by office, or team 
  5. Overflow to mobile phone 
  6. Overflow to call center 
  7. Time-based routing 
  8. Salesforce-native reporting of calls received, answered and missed 
  9. Call recording is a great training tool 
  10. Seamlessly logs a Task in Salesforce with call duration, call count, call disposition and call notes 
  11. Convenient history of recent inbound calls 
  12. Voicemail reported in Salesforce for easy follow-up 
  13. Missed call notification (email and SMS) 
  14. Powerful call scoring based on call history

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