FastCall inbound call routing includes:
- Inbound calls “pop” in Salesforce for immediate response
- Sales calls are routed directly to sales, avoiding the "main" IVR
- Routing to lead owner or round robin to next available user
- Routing by office, or team
- Overflow to mobile phone
- Overflow to call center
- Time-based routing
- Salesforce-native reporting of calls received, answered and missed
- Call recording is a great training tool
- Seamlessly logs a Task in Salesforce with call duration, call count, call disposition and call notes
- Convenient history of recent inbound calls
- Voicemail reported in Salesforce for easy follow-up
- Missed call notification (email and SMS)
- Powerful call scoring based on call history
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