New FastCall411 Feature: Transcription

FastCall41 uses speech to text transcription to transcribe voice mails and other spoken conversations. Transcriptions can be sent via SMS, email, available via API, or integrated into Salesforce.com.

FastCall411 utilizes transcription in our outbound automated calls to identify if an IVR is present on a merchant’s phone. This is important because when calls are branded (i.e: “this a call from …”) a live person must answer to hear the branding. Further, FastCall411 research indicates that consumer’s prefer merchants who are available and who answer their phone.

FastCall411 also leverages transcription on our Fast Call Back application. In the Fast Call Back application, we automatically call back non-advertising merchants after a consumer’s inbound call. When combined with branding, the idea is that the merchant:

1) received the call;
2) heard the branding and
3) can respond for more information

Fast Call Back enables merchants to leave their email address to receive information about our clients' advertising programs.

To try out transcription, send yourself a call and chose option #2 to receive information by email. We will email you the transcription and additional information of FastCall411.

http://fastcall411.com/fastcallback